Delivery Information

At Sharmilee, we take pride in preparing fresh Indian sweets, savouries, and vegetarian products for customers across the UK. Every order is carefully packed and dispatched from our Leicester kitchen to ensure it arrives in the best possible condition.

UK Delivery Schedule

We dispatch orders Tuesday to Thursday using trusted courier services including Royal Mail and Parcelforce.

Order Before 1pm for Next-Day Delivery

Place your order before 1:00pm and receive delivery on the next available delivery day.

Order Placed Before 1pm	Despatched	Delivered
Tuesday	Tuesday	Wednesday
Wednesday	Wednesday	Thursday
Thursday	Thursday	Friday
Monday (any time)	Tuesday	Wednesday

Please note that we are closed on Mondays. Orders placed after the daily cut-off time will be processed on the next available dispatch day.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Using your tracking number, you can:

• Track your parcel online
• Request delivery to a neighbour
• Choose a safe place
• Rearrange delivery if required

We strongly recommend providing a delivery address where someone will be available to receive the parcel, as many of our products are fresh and perishable.

Freshness & Packaging

All sweets, savouries, and catering items are freshly prepared by our experienced team in Leicester.

Every order is carefully packed for transport to help maintain freshness and presentation during transit. Due to the handmade nature of traditional Indian sweets and snacks, some products may be delicate and minor breakages can occasionally occur during delivery.

While we cannot guarantee every item will arrive completely breakage-free, we take every possible precaution to ensure your order reaches you in excellent condition.

Missed Deliveries

If a delivery attempt is unsuccessful, Royal Mail or Parcelforce may leave a calling card or provide alternative delivery options.

It is the customer's responsibility to arrange redelivery or collection from the local depot. We cannot accept responsibility for products that become unsuitable due to delayed collection or failed delivery attempts.

Saturday Delivery

Saturday delivery may be available upon request for certain postcodes.

Please contact us before placing your order to discuss availability and additional charges.

📞 0116 266 8471

Delivery Charges

Standard UK Delivery

• Up to 20kg: From £6.50

Delivery charges are calculated at checkout based on order weight and destination.

Highlands, Islands & Northern Ireland

Additional delivery charges may apply to:

• Scottish Highlands
• Scottish Islands
• Northern Ireland
• Other remote UK locations

If you are unsure whether your postcode is affected, please contact us before ordering.

Damaged or Incorrect Orders

We take great care when preparing and packing every order. If your order arrives damaged or you receive an incorrect item, please notify us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Photographs where possible

We will review the issue and arrange a suitable replacement, refund, or credit where appropriate.

Contact Us

Sharmilee Sweetmart & Restaurant

📍 71–73 Belgrave Road, Leicester, LE4 6AS

📞 0116 266 8471

📧 info@sharmilee.co.uk

Established in 1973, Sharmilee has proudly served authentic Indian sweets, vegetarian cuisine, and catering services to customers across Leicester and the UK for over 50 years.